If you’re having trouble communicating with your friends or family on Xbox Live, there’s a good chance that your console is communication banned. Here’s how to check:

  1. On the Xbox Home screen, select “Settings.”
  2. Select “System.”
  3. Select “Network & Internet.”
  4. Under “Network Settings,” select “Advanced.”
  5. Under “Connection Type,” select “Xbox Live.” If you see a message that says your console is communication banned, it’s time to take action! ..