There are a few ways to claim heroic encounters in Neverwinter on PlayStation 4. The first way is to speak to the NPC in the city of Darkshire and ask for a reward. The second way is to complete the heroic encounter and then speak with the NPC again to claim your reward. The third way is to find and kill the boss of an instance that has a heroic encounter. Finally, you can also find and complete instances that have heroic encounters by looking for blueprints or clues in the environment.
