If you’ve been using the eHarmony app to date, you may have noticed that it asks you to delete your account if it’s been inactive for a certain period of time. If you don’t want to delete your account, there are a few ways to do so. The first way is to go into your account settings and click on the “delete my account” button. Once you do this, eHarmony will send you an email asking if you want to keep your account or delete it. If you choose to keep your account, eHarmony will send you a new password and keypair. If you choose to delete your account, eHarmony will not send you any new information or passwords. The second way is to go into the “settings” of the app and click on the “delete my profile” button. Once this is done, eHarmony will send you an email asking if you want to keep your profile or delete it. If you choose to keep your profile, eHarmony will not send you any new information or passwords.
If you are still in communication with someone you matched, you will see a message that states: “You are still currently communicating or have been matched with any other member.” Tap on the circle next to the profile of the person you want to remove or deactivate. If you don’t do so, your subscription won’t be cancelled. You will continue receiving messages from them until your subscription is cancelled. This means they may send more messages if they change their mind and want to connect with you again! To avoid getting charged again please do not accept any further matches from them until your subscription has expired! (from
Note: On the Android app, when you go to UNMATCH everyone, it will ask if you want to delete all matches or just unmatch them — there seems to be no difference between the two options and I haven’t found out what that actually means.
Again, there is no difference between deleting and unmatching in this case! They do the same thing just with different wording. Ultimately, you need to click “UNSUBSCRIBE” at the bottom of your screen, not “delete account.” [END ARTICLE]
Can anyone from eHarmony please explain why my account is still debited when my subscription has expired? Do I have to contact Apple for a refund or something? And even if I do get a refund through Apple, does this mean eHarmony is stealing money from Apple?
Also, I’ve been emailing back and forth with eHarmony’s customer service department this week. This morning, they informed me that in order to reveive a refund on my membership cancellation, I need to have contacted Customer Service before the end of September! Why do you need to contact them if you don’t receive a live person when you call? Isn’t it kind of hard to cancel your subscription through mail or email? Needless to say, as soon as my account expires I’m going to report eHarmony for fraud and theft. If they’re not able or willing to answer basic questions or help their customers sort out issues like this, then they shouldn’t be getting away with
