If you’re unhappy with your Xfinity service, there are a few ways to get rid of your account. The first step is to contact customer service. They may be able to help you cancel your service or transfer your account to a different provider. If that doesn’t work, you can try deleting your account yourself. This will delete all of your data and settings, so make sure you have everything backed up first. To delete your account, go to xfinity.com/myaccount and sign in. Under “My Account,” click on the “Delete My Account” link. You’ll need to provide confirmation that you want to delete the account, and then it will be deleted within 30 days. ..
– total amount remaining on contract) My name has changed , enter the new name here (new name) The phone number associated with this account has changed (existing phone number) I’m moving out of my current address and will not be able to use Comcast services at this new address My name has changed I’m moving out of my current address and will not be able to use Comcast services at this new address Click Continue then, on the next page, click Close Account .
Please note: If you are moving but plan to return within 2 years or re-activate your account in the future you may want to consider keeping your Xfinity account open so that you can resume service easily when you return. If no one is currently listed as an authorized user on your account, the remaining balance will be refunded by check within 4 weeks. Otherwise, refunds are made via electronic bill payment which could take up to 6 weeks. If you are experiencing a disconnected service issue, please call our Customer Advocacy team at 1-888-565-4329 for assistance.
You can’t delete your Comcast account. You can, however, close it if you are no longer using it. To do this: Log in to My Account and click Manage Account at the top of the page. Click Close my account . Select one of the following messages and then click Continue : I’m done with Comcast and would like to cancel my account permanently (address) is not in an area served by Comcast’s cable television services or high speed Internet services.
