If you’ve ever had your Amazon account suspended or lost access to it, there’s a good chance you can get it back. Here’s how:

  1. Log in to your Amazon account and click on “Your Account.”
  2. Under “Your Account Settings,” click on “Manage Your Accounts.”
  3. On the next page, under “Account Status,” select the option that corresponds with your situation: If you have an active suspension, select “Suspended.” If you have lost access to your account, select “Lost Access.” If you don’t know what status your account is in, select “Inactive.”
  4. On the next page, under “Contact Us,” click on the link that says “Report a Problem.”
  5. Fill out the form as best as you can and include any information you can about what happened (for example, when and where you last used your Amazon account). Be sure to include your name and contact information so Amazon can reach out to you if they need more information. ..