If you have a Google account, you may have noticed that there are a few devices that are not listed in the Devices section of your account settings. This is because they are not currently supported by Google. To remove these devices from your account, follow these steps:
- Log into your Google account and open the Settings app.
- In the Devices section, click on the three lines in the top left corner and select “Remove device.”
- If you have multiple devices registered with Google, select one of them and click on “Remove device.”
- If you don’t have a Google account, or if your device is no longer supported by Google, please contact us to learn more about how to remove it from your account.
- If you don’t recognize that device, or if you’d like to remove it from your account entirely, do one of the following: Unregister the device from your Google Account : Visit https://account.google.com/devices and sign in with your Google Account credentials. Select a device on the My Devices page and click Unregister . Click Yes , this is my device > Remove . Confirm by selecting Remove again. Note: Once unregistered, you won’t be able to use any services associated with that particular Device ID (e.g., Android Pay) on other devices unless re-registered.
Remove the device from your Google Account : Visit https://account.google.com/devices and sign in with your Google Account credentials. Select a device on the My Devices page and click Remove . Click Yes, this is my device > Remove . Confirm by selecting Remove again. Note: You may still be able to identify the removed device using information like its make (e.g., Nexus 6) or model number (e.g., XT1103).
If you don’t recognize that device, or if you’d like to remove it from your account entirely, do one of the following: If you still see an unknown device listed on My Devices , visit https://www.google.com/settings/security/device_management and sign in with your Google Account credentials. Select a device on the My Devices page and click Unregister . Click Yes, this is my device > Remove . Confirm by selecting Remove again. Note: You may still be able to identify the removed device using information like its make (e.g., Nexus 6) or model number (e.g., XT1103).
, visit https://www.google.com/settings/security/device_management and sign in with your Google Account credentials. Then remove any content from that device you no longer want to save online (for example, contacts or photos): To remove email messages, see the instructions for accessing your account through Gmail below. For other content and settings, visit https://www.google.com/settings/security/remove_device and sign in with your Google Account credentials.
Once unregistered or removed from your account, you can’t use any services associated with that particular Device ID (e.g., Android Pay) on other devices unless re-registered.
If you don’t recognize a device that you believe should have been removed from your account, check to make sure it wasn’t accidentally registered via a different Google Account:
Visit https://myaccount.google.com and sign in with the email address that’s associated with the device. Check the My Devices page for a suspicious device listed under Registered . If necessary, scroll down to see more devices registered to the account.
If you don’t recognize a device that you believe should have been removed from your account, check to make sure it wasn’t accidentally registered via a different Google Account: If you’re still unable to remove an unknown device, send us feedback.
You can set up automatic device backups so that all of your contacts stay synced and backed up across your devices. Visit https://support.google.com/android/?p=backup_contacts for complete instructions on how to enable Back Up & Sync for your Google Account. You can also visit the Backup Guide in My Devices to learn more about backing up your content using Android Device Manager or other backup solutions.
If you previously used Backup & Sync for Google Contacts on your Nexus 6, these contacts will have been automatically transferred to the cloud when you upgraded to Marshmallow.
You can use Android Device Manager as a secondary method for accessing your device’s content (for example, if a friend wants to lend you his phone). Visit https://support.google.com/android/?p=transfer_device to learn more about using this tool. If you’re using Chrome and having trouble seeing your device’s content through Android Device Manager, try signing out of Chrome and clearing your cache: Sign in to the same Google Account that’s associated with your device https://www.google.com/settings/chrome .
, and then choose . Close the Settings tab on Chrome, restart your browser, and try signing in again with the same Google Account that’s associated with your device.
If you’re still having trouble accessing your device or transferring information via Android Device Manager, send us feedback
How do I access my account through Gmail?
Whenever you use a different device to sign in to Gmail (for example, if you signed in on an iPhone or Galaxy Tab and want to sign in on a new Nexus 6), the device will need to be registered with your Google Account.
Visit https://settings.google.com/android/gmail in your mobile browser (Android, iOS, or Windows phone) and select “Add account” or “Start setup” . You can also open an existing Gmail tab or window and tap the Settings icon at the bottom. Then follow these steps:
If prompted, enter your email address and password (the same credentials you use for logging into Gmail on another computer). Next, check or uncheck the box next to ‘ Show Password ’ depending on how you’d like to access this information when using your security lock screen settings. Tap Finish .
