If your Mophie case is not charging your iPhone or iPad, there are a few things you can do to reset it.

  1. Remove the battery if possible. If the battery is removed, the case will reset and charge the device.
  2. Hold down the power button for 10 seconds until the device powers off.
  3. Reconnect the battery and hold down the power button for 10 seconds until the device powers on. ..