Xbox One users have been reporting that they can’t hear game audio on their headsets, even when the headset is connected to the console. This issue seems to be specific to certain headsets, and appears to be caused by a problem with the Xbox One’s audio codec. The Xbox One’s audio codec is designed to handle high-quality sound, but it has been reported that it can sometimes struggle with low-quality sounds. This problem may be causing some Xbox One users to not be able to hear game audio on their headsets. There are a few ways you can try and fix this issue:

  1. Make sure that your headset is connected properly and that it is set up for gaming. If your headset isn’t working properly, you may need to update it or change its settings.
  2. Try changing the settings on your Xbox One. Some people have found that changing the sound quality or stereo mode can help fix this issue.
  3. If you still don’t seem to be able to hear game audio on your headset, you may want to reach out for help from a technician or customer service representative.